Refund Policy

At Roamova, we are committed to delivering high-quality eSIM services that meet your needs. This Refund Policy explains the conditions under which refunds are granted and outlines the process for requesting a refund.

Our refund policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

1. Eligibility for Refunds

A. Refundable Situations

We offer refunds under the following conditions:

  1. Non-Activation: If your purchased eSIM is not activated due to technical issues within our system, and we are unable to resolve the issue.
  2. Unused Plans: If the eSIM plan has not been activated or used in any way.
  3. Incorrect Purchase: If the wrong plan was purchased and the request is made before activation or use.

B. Non-Refundable Situations

Refunds will not be issued in the following cases:

  1. Partially Used Plans: Once any data, voice, or SMS services from the plan have been used.
  2. Coverage Issues: If the service is inaccessible due to lack of coverage in specific areas. Please check the coverage availability before purchase.
  3. User Error: Incorrect installation, configuration, or misuse of the eSIM.
  4. Change of Mind: Refunds will not be granted for discretionary changes of mind after purchase.

2. Refund Timeframe

  • Refund requests must be submitted within 7 days of purchase. Requests made after this period will not be eligible for refunds.

3. Refund Process

If you believe you qualify for a refund, please follow these steps:

  1. Contact Support: Send an email to [email protected] with the following details:
    • Full name
    • Order number
    • Reason for the refund request
    • Evidence (e.g., screenshots, error messages) if applicable.
  2. Assessment: Our team will assess your request within 5 business days and may contact you for further information.
  3. Approval/Denial:
    • If approved, your refund will be processed.
    • If denied, you will be informed with an explanation.

4. Refund Methods

Approved refunds will be processed as follows:

  • Original Payment Method: Refunds will be issued to the original payment method used during purchase.
  • Processing Time: Refunds may take 7-10 business days to appear in your account, depending on your financial institution.

5. Conditions for Exchange

In lieu of refunds, we may offer an exchange (e.g., credit for another eSIM plan) under specific circumstances. Exchanges are subject to the same eligibility criteria as refunds.

6. Exceptions to the Policy

In rare cases, Roamova reserves the right to issue refunds outside of this policy at its sole discretion, particularly for situations beyond the customer’s control (e.g., natural disasters affecting service).

7. Contact Us

For refund inquiries or further clarification, contact us at:

Email: [email protected]