Frequently Asked Questions

What is an eSIM?

An eSIM is a digital SIM card that allows you to activate a cellular plan without using a physical SIM. It’s embedded in your phone and can be activated instantly, making it perfect for travelers who need hassle-free connectivity.

How does an eSIM work?

eSIMs work just like traditional SIM cards but are downloaded digitally onto your phone. Once you purchase an eSIM package, you scan a QR code or follow the setup instructions, and your plan is ready to use.

What devices support eSIM?

eSIM is supported by many modern smartphones, tablets, and smartwatches. Popular models include:

  • iPhone models (XR, XS, SE 2nd Gen, and newer)
  • Samsung Galaxy S20 and newer
  • Google Pixel 3 and newer
    Check your device’s compatibility on our supported devices page.

Which countries are covered?

We offer coverage in 150+ countries worldwide. Whether you’re traveling across Europe, the Americas, Asia, or Oceania, we’ve got you covered. Check our coverage map for more details.

How do I purchase and activate an eSIM?

  1. Choose your plan from our website or app.
  2. Complete the purchase.
  3. Scan the QR code we send or follow the activation instructions.
  4. Your eSIM will be ready to use in minutes!

Can I keep my physical SIM card while using an eSIM?

Yes! With dual SIM functionality, you can use your physical SIM for calls and texts while your eSIM provides data.

What happens if I run out of data?

You can easily top up your plan through our website or app. We’ll also notify you when you’re close to using up your data to ensure you stay connected.

Is eSIM secure?

Yes, eSIMs are highly secure. They use the same encryption technology as traditional SIM cards, and because they are digital, there’s no risk of losing or damaging them.

How long does it take to activate an eSIM?

eSIM activation is instant! Once you purchase a plan, it typically takes under a minute to get online.

Can I use an eSIM on multiple devices?

No, eSIMs are tied to the device where they are installed. However, you can purchase separate eSIMs for additional devices.

What are the advantages of an eSIM?

  • No physical SIM cards to carry or replace.
  • Instant activation, even while traveling.
  • Avoid expensive roaming charges.
  • Eco-friendly and waste-free.

Can I use the same eSIM when I visit multiple countries?

Yes, with our regional or global plans, your eSIM can provide seamless coverage across multiple countries. For example, a Europe plan covers 30+ countries with one activation.

What happens if I change phones?

If you change phones, you’ll need to purchase a new eSIM, as eSIMs are not transferable between devices.

What should I do if I have issues with my eSIM?

Our 24/7 customer support team is here to help! Contact us via chat, email, or phone for quick assistance.