Privacy Policy

Effective Date: 1-1-2025

Roamova is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our eSIM services. Please read this policy carefully to understand our practices regarding your information.

1. Information We Collect

We collect various types of information to provide and improve our services:

A. Information You Provide

  • Personal Information: Name, email address, phone number, billing address, and payment details.
  • Account Information: Username and password when creating an account.
  • Support Inquiries: Any information you provide when contacting our support team.

B. Information Collected Automatically

  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Details of your interactions with our services, such as pages visited, features used, and time spent on the platform.
  • Location Data: With your consent, we may collect precise geolocation to provide relevant services.

C. Information from Third Parties

  • Payment Processors: Limited financial details (e.g., confirmation of payment).
  • Analytics Providers: Insights into how users interact with our website and services.

2. How We Use Your Information

We use the information collected for the following purposes:

  1. Service Delivery: To activate and manage your eSIM services.
  2. Customer Support: To respond to inquiries, troubleshoot issues, and provide assistance.
  3. Payments and Transactions: To process payments securely.
  4. Personalization: To customize your experience and offer relevant services.
  5. Marketing: To send promotional materials, newsletters, or offers, with your consent.
  6. Compliance: To comply with legal obligations or enforce our Terms of Service.

3. Sharing Your Information

We do not sell your information to third parties. However, we may share your information in the following cases:

  1. Service Providers: With trusted partners who assist in delivering our services (e.g., payment processors, analytics).
  2. Legal Compliance: When required by law or in response to valid legal requests.
  3. Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred as part of the transaction.
  4. Consent: With your explicit permission.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. These may include:

  • Essential Cookies: Necessary for the functioning of our website.
  • Analytics Cookies: To understand usage patterns and improve our services.
  • Advertising Cookies: To deliver personalized ads, where applicable.

You can manage cookie preferences through your browser settings.

5. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Once the data is no longer needed, we securely delete or anonymize it.

6. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the information we hold about you.
  • Correction: Correct inaccuracies in your information.
  • Deletion: Request deletion of your information (subject to legal or operational constraints).
  • Data Portability: Receive your data in a structured, commonly used format.
  • Withdraw Consent: Opt-out of marketing communications or specific data processing activities.

To exercise these rights, contact us at [email protected].

7. Security Measures

We implement industry-standard measures to safeguard your information, including:

  • Encryption of sensitive data (e.g., payment details).
  • Regular security audits and updates.
  • Access controls to restrict unauthorized access.

8. Third-Party Links

Our website or services may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing any information.

9. Children’s Privacy

Roamova does not knowingly collect information from children under 13. If you believe we have inadvertently collected such data, contact us immediately.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Effective Date.”

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: [email protected]